FAQ

Frequently Asked Questions:

What payment types do you accept?

All payments are done through Paypal. Paypal also accepts Visa, Mastercard, etc.

Please keep in mind that if you choose to pay by eCheck, it may take up to a week to clear through PayPal. If you need your itrms faster, please choose another option through PayPal.

How are your digital products delivered?

All digital design purchases will be sent a link for download to the address listed on your account. You may also log into your account and go to the downloads area.

What is your refund policy?

Because my products are digital, all sales are final.

If you have questions or need assistance about how to use the files, please contact me before placing your order to be sure my products will fit your particular needs.

Once a product has been purchased or downloaded, the customer has accepted the merchandise.

Zai by Design can issue timed download resets if needed. Please archive your purchases after downloading them.

If you have trouble opening the files for any reason, please contact me and I will do my best to help you.

Can you reset my downloads?

You can access your downloads via the orders page in your account section. You may download your items 5 times before a “reset” needs to be issued. Please archive your purchases after downloading them.

If you have trouble opening the files for any reason, please contact me and I will do my best to help you.

My files won’t open….what do I do?

If you cannot open the zip files, please be sure you have a COMPLETE download of the file. You may need to re-download the zip if it is giving you errors upon opening or if it appears to be empty.

Inside the zip you will find a folder or folders of all the files included in the pack. You can use any of several zip extraction programs to openthe zip file such as WinZip, Stuffit, 7zip, etc.

What are your Terms of Use?

Tamara Donahoe ([email protected]) retains ownership and copyright to these images and you are licensing the right to use the artwork the products under the
following conditions:

1) All items included in product may be used for personal or commercial work provided they are not offered for resale or for free in any way. No commercial redistribution of the original is permitted. Scrap for hire is OK. Design work produced should be provided to your clients in flattened form.

2) They may not be included in a similar resource pack or placed in any
online collection or archive (including e-card collections).

3) They may not be placed within any compilation CD, software or other media.

4) They may not be made into filters, tubes, brushes, nozzles or other current or future software plugins for free or resale.

5) You may not offer derivitives of this product for free.

6) No credits or link backs required. Just do not sell or redistribute the original files.

Any photos in used in store promo images are NOT included in this license and cannot be used for any reason. They are stock photography to which I hold a license for my own advertising purposes.

What do I need to use your products? What are your system requirements?

System Requirements:
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Our products are PC and Mac compatible and can be used in Photoshop,
PaintShop Pro, or any program that can open or place .PNG or JPEG image files.

Installation and Use

Installation Instructions:
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Unzip the zip file using Winzip or Stuffit (on a Mac). Open any of the files using your preferred photo program.

Usage Instructions:
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Basic usage tips and instructions are included in most of the design packs as a text file. They are are based on the Mac version of Photoshop CS, but should be able to be adapted to work in other programs. They also cover printing and paper usage tips as well.

You can also go to our Freebies section to download my Photoshop Usage Tips Guide as a PDF, or you can visit my Tutorials section for great tips and ideas.

What do I do if my files are lost or damaged?

If you purchase any of my digital products and need to download them again for any reason, please check your order area of your account to re-download the original files.

If your downloads have expired, please contact me and I can reset them for you.

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